Visual Prolog Support Service - Guidelines
About
Guidelines
Personal edition
Professional version

About VIPsupport
VIPsupport is responsible for answering questions about problems with the use of the
Visual Prolog language,
VPI, VDE, and other tools and packages supplied with Professional Editions of Visual
Prolog.

Guidelines for Using the Visual Prolog Support
Service
Note that your "PDC END USER SOFTWARE LICENSE AGREEMENT"
requires;
that you accept: "You cannot get free support for the Personal
Edition."

Before sending a support request, please read the guidelines below:
Your message should contain:
- Your "Product serial number".
- The information generated by using the "Help | Create Mail to PDC
Support" menu option
(available in 5.1 and 5.2 versions of the VDE).
Support requests containing the above information
receive a higher priority.
If your VDE doesn't have the "Create Mail to PDC Support" menu item,
please supply the following information:
OS, VDE version, compiler and linker options, project settings etc.
- Use a short, precise, and relevant title (Subject line). For example:
"Classes: cannot use nocopy
single facts with binary domain".
- One Question per message please.
- Please check the following information sources before submitting your
e-mail:
Much of the above information can be found in HTML\vipsupport\KNOWNBUGS\pdcindex.htm,
HTML\vipsupport\FAQ\pdcindex.htm, and HTML\vipsupport\TechNotes\pdcindex.htm
in your Visual Prolog
installation.
Please do not ask VIPSupport about general problems like: - Visual Prolog and
Fuzzy Logic?
For such questions we recommend Visual
Prolog Discussion Forum.

Please follow the above guidelines when you E-mail a support request.
Regards
The Visual Prolog International Support Group
support@visual-prolog.com

|